Remember Travel? Vouchers, COVID Safety and So Much More
When airlines began canceling flights at the start of the pandemic a year ago — yes, a year has passed already — many carriers offered vouchers to book future travel instead of a refund. But in many cases, airline vouchers often come with a one-year expiration date from the time they're issued.
"Many airlines did not clearly tell passengers about their right to a refund, they would tell them 'we've already processed a voucher for you, click here to accept,'" says Scott Keyes, the founder of air deals site Scott's Cheap Flights. "They almost made it seem like they were doing people a favor. Many travelers were, unfortunately, led astray."
Keyes says that travelers should ask for refunds if they think they're entitled to one, even if they've already received a voucher and the expiration date is fast approaching. While airlines could be unlikely to grant a refund, Keyes believes airlines are in a precarious position, needing to build a post-pandemic customer base. He suggests that this is a good time to just ask — and keep asking, always politely, until you reach that one customer service-oriented agent.
Because vouchers are essentially "free money" for customers, airlines are less likely to offer a refund on vouchers that have already been accepted. However, if travelers know and raise their rights with carriers, airlines might be more inclined to assist. But if a refund isn't issued, Keyes recommends politely explaining your discomfort with flying right now and asking for an extension of six to 12 months. He projects this as the most likely outcome of dealing with airlines.
Keyes encourages travelers who don't seek a refund to use their vouchers to book flights in the far-off future and use change-friendly bookings.
"Think of it as booking in pencil rather than pen," Keyes says. "Look at the fine print, which may say you can only change the ticket once and only for a certain fare class. But usually, if the airline has said it is permanently getting rid of change fees, then generally you can make a speculative booking and readjust it down the line."
Travelers should also document all interactions with carriers for the Department of Transportation, which has been taking complaints that could eventually lead to action against the airlines. The DOT also recommends first contacting the airline to resolve before filing a complaint.
Ready to Travel?
If traveling this spring and summer, some experts have imparted a few noteworthy tips to minimizing the risk of contracting and transmitting COVID-19. First, evaluate the risks of traveling, even if you have been vaccinated. While research has shown that those who have been vaccinated have a low risk of transmitting COVID-19, the possibility still exists.
Plane, train or automobile? — Because the virus is transmitted by people nearby, choosing an appropriate and risk-reduced transportation mode is vital. Cars are the best means of traveling simply because travelers encounter fewer people than they would in the relatively confined spaces of airport terminals, airplanes, train stations and trains.
Set time limits for visiting family and friends, negotiate acceptable boundaries to minimize infection risks and avoid the temptation for large gatherings of family and friends. If gatherings are part of the visit, consult local and state guidelines about capacity and gather outside where adequate ventilation isn't a concern. And where accommodation is concerned, it's best to room with the people you travel with and adhere to proper pandemic precautions.
Be cautious traveling to destinations that have lifted restrictions, such as Florida or Texas. In Florida, for instance, the state government has lifted mask mandates and travel restrictions, which has ultimately put local leaders in difficult positions. Miami Beach mayor Dan Gelber cautions travelers who think "anything goes" in the popular destination, saying, "if you're going to come here, enjoy our beaches, dine outdoors, wear a mask and be smart." Otherwise, Gelber says, "just don't come here."
Traveling Abroad?
There are some mistakes travelers can avoid when visiting international destinations, such as a multi-country itinerary. This can increase the risk of exposure to COVID-19, but it can also be time-consuming to navigate travel, mandated quarantines, testing requirements and location-specific guidelines.
Don't choose your destination too hastily — do your research! Try to gain a better understanding of your potential destination's pandemic conditions, guidelines and restrictions. The same goes for choosing accommodations. The COVID-related policies of your favorite hotel, B&B or resort will likely impact your vacation experience in terms of safety protocols, comfort level and available amenities.
When venturing away from your room for a day trip, be pandemic-aware, abide by local guidelines and carry enough masks and sanitizer. Don't forget to support local businesses. Safety is always the greatest concern, but local economies depend on customers — patronize a local coffee shop or boutique store. With a mask on, of course.
Where international flights are concerned, check airlines' change and cancelation policies, which can vary between carriers. Be careful with travel insurance as well, as many airlines do not cover COVID-related claims. Be aware of airlines' booking capacities, inquire about seat-filling protocols they may have in place, and plan accordingly.
Don't forget to have a pre-flight COVID-19 test. Many countries mandate a negative test within 72 hours of arrival. Get a test a couple of days in advance of traveling so that you can print and carry your certificate. Also, be sure to have all entry paperwork into another country already filled out and ready to go. As Travel and Leisure notes, "Protocols for airports and countries vary, so be prepared for anything and everything, including potential visits to the immigration office for more questioning (and possibly missing your connecting flight)."
Bring plenty of gloves, sanitizer and masks. Depending on your destination, some of these items might be in short supply.
For LGBTQ Travelers
Travel + Leisure chose ten destinations LGBTQ travelers should consider this spring and summer including Ogunquit, Maine; Tel Aviv, Israel; Atlanta, Georgia; Rancho Mirage, California; Seneca Falls, New York; St. Bart's in the Caribbean; Houston, Texas; Guadalajara, Mexico; Budapest, Hungary; and Rehoboth Beach, Delaware.