Watch: Starbucks Supports Trans Community with New Ad in UK

by Kilian Melloy

EDGE Staff Reporter

Tuesday February 4, 2020

Get your hankie ready, because you'll need it when you see this Starbucks ad.

In a time when rising - and, all too often, deadly - violence aimed at the LGBTQ community singles out trans people, in particular, the coffee giant has bravely staked out a position that will infuriate anti-trans groups and set off homophobic organizations - but also melt the hearts of trans people and their supporters.

The ad shows a trans teenager dealing with the daily disappointment of being called "Jemma." The teen, who presents as male, is seen examining his reflection in a mirror after everyone from a delivery man to his medical provider to a telemarketer refers to him by the wrong name. At one point even his own father introduces him to a friend with the words, "You remember my Jemma."

But when he ventures into a Starbucks and is asked what name goes with his order, the teen specifies his name as "James."

The drink order is unhesitatingly served up - and the young man called by his proper name.

The moving ad has already snagged an award in Britain - the Diversity in Advertising Award, which is presented by the UK's Channel 4 - and is now on British airwaves, having premiered on television there on Sunday, Feb. 2, according to advertising news source Campaign.

Campaign notes that:

...the ad is about the life-changing moment when transgender and gender-diverse people use their new name in public. It also captures occurrences of deadnaming — when someone, intentionally or not, refers to a transgender person by the name they used before they transitioned.

The spot is a natural fit for Starbucks because noted Campaign:

The work was inspired by the real-life stories of some transgender YouTubers in the US who have talked about trying out their new names in Starbucks because it is seen as a safe space, away from the potential judgment of family and friends.

The spot is part of a larger campaign, noted Marketing Dive:

Starbucks is also teaming up with non-profit Mermaids, which supports transgender youth. The coffee chain will sell mermaid cookies in stores across the U.K., donating a portion of profits to the non-profit.

Watch the ad below.


Kilian Melloy serves as EDGE Media Network's Associate Arts Editor and Staff Contributor. His professional memberships include the National Lesbian & Gay Journalists Association, the Boston Online Film Critics Association, The Gay and Lesbian Entertainment Critics Association, and the Boston Theater Critics Association's Elliot Norton Awards Committee.